At Huizhou Senping Technology Co Limited, we take your privacy seriously. This policy tells you what information we collect, why we collect it, and how we keep it safe. Please read it through. If anything is unclear, feel free to reach out to us.
1. What information we collect
We do not run tracking scripts or hidden data collectors on our site. The only personal information we get comes directly from you — usually through an email, a contact form, or a phone call.
When you ask about a product, we keep your name and email address to reply. If you place an order, we will ask for your shipping address and a phone number. These are needed for shipping documents and to make sure the package arrives without trouble.
For every order, our internal system records: order date, customer name, product details, shipping address, phone number, payment reference, shipping date, and tracking number. This helps us handle your order correctly and solve any delivery issues quickly. Only staff members who need this data for their daily work — such as shipping or customer service — can see it.
2. Private label and OEM customers
If you work with us on private label or OEM products, we follow a strict rule: we never share your design details, specifications, or ordering information with anyone outside our company. This applies to every employee involved in your project.
3. Do we share your data?
No. We never sell, rent, or trade your personal information to third parties. The only exception is when the law forces us to do so — for example, a valid court order. Even then, we limit what we disclose to what is legally required.
4. How we may contact you
Unless you tell us not to, we may email you from time to time about new products, special offers, service updates, or changes to this policy. You can stop these emails anytime by clicking the unsubscribe link inside the message or by contacting us directly.
5. Your rights over your data
You are always in charge of your own information. If you want to know what data we hold about you, correct any mistakes, or ask us to delete everything, just get in touch. Use the email or phone number on our website. We will reply within two business days.
You can also contact us to:
Fix incorrect or incomplete details.
Delete all your personal data from our records.
Raise any concern about how we use your information.
These requests are free, and we won’t put up unnecessary barriers.
6. How we protect your data
We take real steps to guard your information, both during transmission and after we store it.
Online security – When you send sensitive data like credit card numbers, it is encrypted using standard methods. You can check this by looking for a padlock icon in your browser’s address bar or by seeing “https” at the start of the web address.
Offline security – Your data is also protected inside our own premises. Only employees who need the information to do their job — for example, billing or customer support — can access personally identifiable data. Our computers and servers are kept in locked, access-controlled areas. Staff are trained regularly, and any violation of privacy rules leads to disciplinary action.
7. Changes to this policy
We may update this policy from time to time as our business or laws change. New versions will be posted on this page. If a change is major, we will also send an email notice to customers whose addresses we have.
8. Contact us
If you believe we have not followed this policy, or if you have any concern about your data, please contact us immediately. Call us at +86-13652772861 (Monday to Friday, 9 AM to 6 PM Beijing time) or email info@senpingtech.com. We will look into your case and respond promptly.
9. Our commitment
Every employee at Huizhou Senping Technology Co Limited knows that customer trust matters. We have shared this policy across the company. New hires review it during onboarding. Existing staff review it every year. We enforce these rules because respecting your privacy is the right way to do business.
